WHERE CAN I RECEIVE MY ORDER?
You can receive it at a private address (home, work, or a drop point), but never a post office box or any other public place.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
It takes 3 business days to deliver your order to your doorstep.
IS DELIVERY FREE ALL OVER PAKISTAN?
Yes, Delivery is free all over Pakistan.
WHICH COURIER WILL DELIVER THE ORDER?
It depends on the delivery area and the type of shipment. When the order leaves our warehouse, we will send you an e-mail with the courier information with tracking details.
WHAT HAPPENS IF I'M NOT AT HOME WHEN THE ORDER IS DELIVERED?
You will receive an SMS from the courier stating the payable amount. Be sure to be present at home for self-collection. Any designated person/ family member can receive the parcel in case of absence.
WHAT PAYMENT METHODS CAN I USE TO MAKE PURCHASES?
We offer the following payment methods: COD, VISA, MasterCard, and Discount Coupons.
WHY WAS MY CREDIT CARD DECLINED?
Your card may have been declined for one of the following reasons:
The card may be expired: check that your card is not past its expiry date.
You may have reached the card limit: check with your bank that the card has not exceeded the limit amount for purchases.
You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.
WHAT SHOULD I DO IF I SEE A DOUBLE CHARGE FOR AN ORDER?
Contact your bank for more information. You can also contact our customer service department at firstname.lastname@example.org.
CAN I PAY IN THE STORE WHEN I RECEIVE THE ORDER?
The payment must be made through COD or online to finalize the order, and it is not possible to pay in the store when you receive it. However, you can try on the items in the store when you pick up your order and return or exchange any items you are not happy with.
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Encompassing comfort, grace, & a gentle feel since 1978.